1. Reservation, Booking & Payment Due Date

• Availability: All reservations are subject to equipment availability. Please book as early as possible to secure your desired rental items.
• Reservation & Booking: Reservation, equipment and date, is held when we receive a deposit of 20% of the total rental cost, which is collected at the time the reservation is booked and is non-refundable.
• Balance: The balance payment of total rental cost is due 14 days before the event. If payment is not received at the latest by 7 days before the event, the reservation will be considered cancelled, and the deposit will not be refunded.

2. Security Deposit

A refundable security deposit equal to 20% of the total rental price is collected 2 days before the event. The deposit covers any damage, loss, theft, or excessive cleaning beyond normal maintenance. After equipment is returned and inspected and determined as in condition delivered, the security deposit will be refunded in full.

In the event of damage, loss, theft, or excessive cleaning, the deposit may be used to cover the necessary repairs or replacement costs. If costs of repair or replacement exceed the deposit amount, the client will be responsible .

3. Weather Policy

In case of weather related cancellation, all deposits and payments received will be applied to a rescheduled event. Cancellation must be received two days before the event. We provide rainchecks for up to 12 months after the originally scheduled event. Dates for rescheduling are subject to availability. Once the event is set up there are no refunds due to weather. 

For unsafe weather conditions (high winds, heavy rain, lightning), Buffalo Bounce & Tent reserves the right to cancel or reschedule for safety reasons. In these cases, we will offer to reschedule or refund in full. 

4. Delivery & Setup

Customer must provide:

• A clear, level setup area suitable for the equipment being rented.
• Adequate space and access for safe delivery, setup, and removal of the equipment.
• An electrical outlet within 50 feet of the setup area (unless a generator is rented).

Delivery times are estimated and may vary. The customer must ensure that an adult (18+) is present during both delivery and pickup to oversee the process and sign off on the condition of the equipment.

5. Equipment Responsibility

The customer assumes full responsibility for the equipment from the time of delivery until pickup. The equipment must not be:

• Moved after setup.

• Used in unsafe weather conditions.

• Used without proper adult supervision at all times.

Any damage, theft, or misuse will result in repair or replacement charges. The customer will be responsible for the full cost of repairs or replacement if necessary.

6. Safety & Supervision

Adult supervision is required at all times during use. Shoes, sharp objects, food, drinks, face paint, and pets are not permitted on inflatable equipment.

7. Injury & Liability

Customer assumes all risks associated with the use of rented equipment. Buffalo Bounce & Tent is not responsible for injuries, accidents, or damages resulting from misuse or failure to follow safety guidelines. The customer agrees to release and hold Buffalo Bounce & Tent harmless from any claims or liabilities arising from the use of the equipment.

8. Cleaning & Damage

Equipment must be returned in the same condition as delivered. Excessive dirt, stains, or debris may result in cleaning fees.

9. Right to Refuse Service

Buffalo Bounce & Tent reserves the right to refuse setup if conditions are unsafe or unsuitable for the equipment, including but not limited to unstable ground, hazardous weather conditions, or inadequate space.

10. Damage Assessment & Charges

In the event of damage, loss, theft, or excessive cleaning, Buffalo Bounce & Tent reserves the right to assess and determine the cost of repairs or replacement based on the current market value or the cost of professional repairs. The customer agrees to cover any costs associated with such damages or losses.

• Repair or Replacement Costs: These costs will be determined by Buffalo Bounce & Tent and may include labor, materials, and shipping fees if applicable. The customer will be responsible for the full cost of repairs or replacement.
• Security Deposit Use: Any damages or fees incurred will be deducted from the security deposit. If the total cost exceeds the security deposit, the customer will be billed for the remaining balance.
  
  The customer acknowledges that Buffalo Bounce & Tent has the final discretion in determining the repair or replacement cost, and this determination is final.

By placing an order, submitting payment, or accepting delivery of rental equipment, the Customer acknowledges that they have read, understood, and agreed to all terms and conditions outlined above. These Terms & Conditions constitute the full agreement between Buffalo Bounce & Tent and the Customer and supersede any prior discussions or representations. Buffalo Bounce & Tent reserves the right to update or modify these terms at any time without prior notice.